CORRECTION & UPDATE Attend MCSA presents It's Your Ship - Leadership

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MCSA presents It's Your Ship - Leadership What's the cost?   MCSA Members $75pp ~ ~ ~ Non-Members $200  1st person, includes FY15 membership, each additional attendee, same agency $75.00pp)   Lunch is Included!    ~ ~ ~ When: Wednesday December 3, 2014 from 8:30 AM to 4:30 PM EST Add to Calendar   Where: The International 159 Ballvillle Road Bolton, MA 01740 Driving Directions Driving Directions   SEATING IS LIMITED! It's Your Ship - Leadership  Navigating the Waters of Your Communications Center  offered by Public Safety Training Consultants (PSTC) has verbally been approved by the State 911 Department.   The class should be on the pdf "Approved Training Classes"  list  for continuing dispatch education credits available at: www.mass.gov/e911 next week.   Greetings! (Please note original email listed MCSA's mailing address in Cambridge~ Sorry!   the class is in Bolton at the International) MCSA presents: It's Your Ship! - Leadership Navigating the Waters of Your Communications Center   December 3 at The International in Bolton  0830 am to 4:30 pm This all new PSTC class focuses on leadership issues for all levels of emergency communications centers. The class helps students learn the key traits of a successful leader and ways to ensure that you can achieve a level of leadership that co-workers will appreciate and respect. The perfect student for this course is a current lead, supervisor, manager, director, trainer, training manager or line level staff member that strives to be a future leader.  Existing "leaders" are strongly encouraged to attend so they can evaluate their best traits and set goal to be more effective. Sadly, many agencies promote or hire Supervisors but never guide or train them to be true leaders. That sets the scene for the replication of bad habits, no supervisory skill sets and a loss of respect from the "troops".  This class gets your team in the mindset of leadership with tools that can be used immediately.  Topics included in this class are:  Building a foundation of trust  Mission and Purpose - affirming the mission  Demonstrating a commitment to excellence  Recruiting, training and keeping the best people  Motivating staff and remediating poor performance  Lead by Example - what does that really mean?  Building Alliances - Building Bridges - Building Respect  Effective communications styles (both written and verbal)  Empowering individuals and teams  How to lead by example and gain faithful followers  Knowing and adapting to your team  Understanding the generational divide  Gen X & Y success!  Measuring success and learning from failure  Mentorship in the workplace  Having and communicating key values  Get more information Register Now! I can't make it Sincerely,   Lee Ann Delp president@ma911.org 978-308-9166

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