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MCSA | 125th Sixth Street, 5th Floor | Cambridge Emergency Communications | C/O Paula Snow, MCSA Treasurer | Cambridge | MA | 02142 |
Wednesday, August 19, 2015
MCSA September Meeting
Thursday, August 13, 2015
Job Posting Part-Time Dispatcher Town of Acton
Internal Job Posting
Town of Acton
Part-Time Dispatcher
August 3, 2015
Seeking to fill one part-time Dispatch position reporting to the Police Chief and the Fire Chief. This is
Duties: Dispatching and clerical work in monitoring the communications area in the Police and Fire
Departments. Responding quickly to emergency 911 and other telephone calls, radio
communications, computer entry and ability to mullti-task. Excellent verbal communication skills,
computer skills and ability to be trained in Emergency Management Systems.
Minimum Entrance Requirements: Requires medical examination, including hearing test. Must
have high school degree or equivalency and two years of work experience. Hours will vary; applicant
must be available for night and weekend hours.
To Apply: Submit resume and cover letter to Human Resources Department, Town Hall, 472
Main Street, Acton MA 01720. Or e-mail to hr@acton-ma.gov. Acton is an EOE.
Deadline: Applications must be received no later than August 12, 2015
Thursday, July 9, 2015
Job Posting - Essex County Regional Communications Center
Telecommunicator/Dispatcher
Telecommunicator/Dispatcher
| Agency Name: | Sheriff's Department Essex |
|---|---|
| Official Title: | Telecommunicator/Dispatcher |
| Functional Title: | Telecommunicator/Dispatcher |
| Occupational Group: | Other |
| Position Type: | Not Given |
| Full-Time or Part-Time: | Full-Time |
| Salary Range: | $42,636.90 to $53,689.37 Annually |
| Bargaining Unit: | N/A |
| Shift: | Day |
| Confidential: | No |
| Number Of Vacancies: | 1 |
| City/Town: | Middleton |
| Region: | NORTHEAST |
| Facility Location: | Essex County Regional Emergency Communications Center |
| Application Deadline: | 07-22-2015 |
| Apply Online: | No |
| Posting ID: | J48638 |
Duties:
• All behavior, at all times complies with the code of conduct of the Essex County Sheriff’s Department and the Massachusetts General law
• Under supervision, using a computer aided dispatch and other technologically advanced systems, receives emergency and other calls for assistance from the public requesting fire, police, medical or other emergency services.
• Using technology and training, determine the nature and location of the emergency; determine priorities and dispatch public safety (police, fire and EMS) units as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls, enter data for dispatch and transfer calls to appropriate agencies, if necessary.
• Maintain contact with all units on assignment, maintain location information of police and fire units, checking on their status using existing protocols.
• Acting on request or personal knowledge, assign additional units to assist assigned units in the performance of their tasks.
• Monitor direct emergency alarms, answer non-emergency calls for assistance.
• Receive requests for information regarding vehicle registration, driving records and warrants, provide pertinent data.
• Monitor several complex public safety radio frequencies.
• Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
• Process and maintain a variety of reports, records and files
• Operates federal, state and local databases, inputting data and researching at the request of law enforcement personnel. Complies with all regulations of said agencies.
• Operates all equipment in a safe and respectful manner, reporting any deficiencies to a supervisor for remediation or replacement.
• Notifies superiors regarding emergency situations and general activities, per protocols
• Answers, to the best of their knowledge, questions from the public pertaining to departmental policies and procedures or refers same to specific agency for resolution.
• Refers phone messages for off-duty and on duty personnel to the appropriate number or person for handling.
• Accesses various confidential law enforcement systems, inquiries of data requested and disseminates to appropriate person(s)
• Maintains confidentiality of all records, inquiries and information within standards of the law.
• In cases where the caller does not speak a language known by the employee or uses TTY services, follows protocols for obtaining assistance for the caller to provide emergency service to the caller.
• Assists in training new personnel, as assigned.
• To the extent possible, responds to citizen requests for information and non-emergency information
• Develops a cursory technical knowledge of equipment used by dispatchers in the performance of their mission so that they can speak to technical repair persons about issues.
• Performs related duties as required.
• Under supervision, using a computer aided dispatch and other technologically advanced systems, receives emergency and other calls for assistance from the public requesting fire, police, medical or other emergency services.
• Using technology and training, determine the nature and location of the emergency; determine priorities and dispatch public safety (police, fire and EMS) units as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls, enter data for dispatch and transfer calls to appropriate agencies, if necessary.
• Maintain contact with all units on assignment, maintain location information of police and fire units, checking on their status using existing protocols.
• Acting on request or personal knowledge, assign additional units to assist assigned units in the performance of their tasks.
• Monitor direct emergency alarms, answer non-emergency calls for assistance.
• Receive requests for information regarding vehicle registration, driving records and warrants, provide pertinent data.
• Monitor several complex public safety radio frequencies.
• Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
• Process and maintain a variety of reports, records and files
• Operates federal, state and local databases, inputting data and researching at the request of law enforcement personnel. Complies with all regulations of said agencies.
• Operates all equipment in a safe and respectful manner, reporting any deficiencies to a supervisor for remediation or replacement.
• Notifies superiors regarding emergency situations and general activities, per protocols
• Answers, to the best of their knowledge, questions from the public pertaining to departmental policies and procedures or refers same to specific agency for resolution.
• Refers phone messages for off-duty and on duty personnel to the appropriate number or person for handling.
• Accesses various confidential law enforcement systems, inquiries of data requested and disseminates to appropriate person(s)
• Maintains confidentiality of all records, inquiries and information within standards of the law.
• In cases where the caller does not speak a language known by the employee or uses TTY services, follows protocols for obtaining assistance for the caller to provide emergency service to the caller.
• Assists in training new personnel, as assigned.
• To the extent possible, responds to citizen requests for information and non-emergency information
• Develops a cursory technical knowledge of equipment used by dispatchers in the performance of their mission so that they can speak to technical repair persons about issues.
• Performs related duties as required.
Qualifications:
MINIMUM JOB REQUIREMENTS
High School Diploma/GED;
College Degree and/or previous 911 experience preferred
No disqualifying criminal history
Successfully pass medical examination, including drug screening
Successfully pass psychological examination and testing
Ability to type on a keyboard at sufficient speed
Consistently speak in a clear, well modulated voice
Reliable transportation to work at all hours on different shifts
KNOWLEDGE AND ABILITIES
• Work in a high stress environment for long periods of time
• Enter, update and retrieve information from a variety of computer systems
• Maintain basic computer and keyboard skills
• Maintains all required certifications and licenses consistent with their position
• Maintaining hearing ability consistent with a normal range of hearing
• Communicating with persons in highly stressful situations
• Communicating effectively with others
COMPETENCIES
An employee’s performance will be evaluated based on five competencies.
1) Job knowledge; 2) Teamwork, 3) Customer Service 4) Flexibility, 5) Work Ethic
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include:
• Fulfilling responsibilities characterized by anxiety, confusion and stress
• Maintain constant readiness to answer and dispatch calls
• Maintain safe work practices
• Sitting or standing for extended periods of time in one location
• Operating specialized communications equipment
Maintain effective audio-visual discrimination and perception needed for:
• Distinguishing the difference between colors
• English usage, spelling, grammar and punctuation.
• Operating specialized communications equipment
High School Diploma/GED;
College Degree and/or previous 911 experience preferred
No disqualifying criminal history
Successfully pass medical examination, including drug screening
Successfully pass psychological examination and testing
Ability to type on a keyboard at sufficient speed
Consistently speak in a clear, well modulated voice
Reliable transportation to work at all hours on different shifts
KNOWLEDGE AND ABILITIES
• Work in a high stress environment for long periods of time
• Enter, update and retrieve information from a variety of computer systems
• Maintain basic computer and keyboard skills
• Maintains all required certifications and licenses consistent with their position
• Maintaining hearing ability consistent with a normal range of hearing
• Communicating with persons in highly stressful situations
• Communicating effectively with others
COMPETENCIES
An employee’s performance will be evaluated based on five competencies.
1) Job knowledge; 2) Teamwork, 3) Customer Service 4) Flexibility, 5) Work Ethic
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include:
• Fulfilling responsibilities characterized by anxiety, confusion and stress
• Maintain constant readiness to answer and dispatch calls
• Maintain safe work practices
• Sitting or standing for extended periods of time in one location
• Operating specialized communications equipment
Maintain effective audio-visual discrimination and perception needed for:
• Distinguishing the difference between colors
• English usage, spelling, grammar and punctuation.
• Operating specialized communications equipment
Comments:
Under supervision, receive phone and other requests for assistance in all fields of public safety (fire, police and EMS), process these requests with the assistance of computer technology and send appropriate assistance using existing guidelines and protocols. Additionally, provides a variety of specialized and routine tasks in provisioning communication and other services to public safety agencies. Monitor radio frequencies of public safety agencies to answer any calls for assistance received from them.
How To Apply:
Please Email Resume and Cover Letter to:
jobs@ecrecc.org
Reference the Posting ID# when applying
Human Resources
Essex County Sheriff’s Department Headquarters
20 Manning Avenue
Middleton, Massachusetts 01949
jobs@ecrecc.org
Reference the Posting ID# when applying
Human Resources
Essex County Sheriff’s Department Headquarters
20 Manning Avenue
Middleton, Massachusetts 01949
Agency Web Address:
The Commonwealth acts in good faith to affirmatively recruit a diverse population.If you wish to self-identify, please click on the links below. Completing this formis voluntary. If you choose to self-identify, please note that all Affirmative Actionand Disability data is kept in a confidential file.
Link to Disability Form (return this form to the ADA Coordinator listed below)
Link to the Veterans Forms (return this form to the Diversity Officer listed below)
Diversity Officer/ADA Coordinator:
Ms. Joanne Marks, (978) 750-1900, ext. 3351
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Thursday, June 11, 2015
Attend JUNE 17 MCSA ANNUAL MEETING & ELECTION
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MCSA | 125th Sixth Street, 5th Floor | Cambridge Emergency Communications | C/O Paula Snow, MCSA Treasurer | Cambridge | MA | 02142 |
Wednesday, June 10, 2015
JOB POSTING
City of Lowell Job Posting Please Post ~ June 9, 2015 Deadline ~ June 23, 2015
Police Department Dispatcher ANTICIPATED VACANCY
Job Title: Dispatcher (2000-03, 2148)
Department: Police Dept.
Reports To: Superintendent, Deputy Superintendent, Platoon Commander, Communications Manager, Lead Dispatcher
Union: AFSCME, Local 1705
Salary: (Min) $19.3648 (Max) $21.6670 per hour - 40 hours weekly
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receives all oral communications from the public and law enforcement personnel coming in the Police Station and transmits those requests for services to the appropriate location, on a call priority basis.
The dispatcher has the primary responsibility for the initial deployment of law enforcement personnel and equipment, along with coordination of other emergency response personnel when necessary.
Cooperates with all police officers and other dispatchers assigned to the Communications Center during his/her tour of duty. When designated by a supervisor, assists with the training of inexperienced personnel. Records all pertinent information such as time, locations and nature of incident, and action taken as required by current departmental procedures.
Responsible for dispatching emergency vehicles and keeping constant two-way communications with them. Acquires a thorough knowledge of the location and layout of streets, buildings, parks, housing projects and other significant areas of the community so as to maximize the accuracy and speed of dispatchers and responses.
Maintains familiarity with emergency procedures that relate to matters requiring urgent police, fire or medical attention so as to be capable of activating them immediately.
Keeps personnel who have been dispatched on calls fully informed of all facts affecting the safety and efficiency of their response to the call. Informs the platoon commander when contact with an officer or patrol cannot be made after a reasonable period of time. In any emergency, the platoon commander shall be notified immediately.
Operates computerized equipment to enter and identify stolen motor vehicles, securities, property, firearms, wanted and missing persons, hazardous materials, and critical histories. Maintains equipment, especially the emergency call lines, in working order and immediately reports malfunctions or defects to supervisor.
Performs related clerical duties as needed.
Under guidelines set forth by the Statewide Emergency Telecommunications Board, 9-1-1 Communication personnel must be trained and have the "highest level of experience possible within available resources." The emergency medical dispatcher (EMD) is the principal link between the public caller requesting emergency medical assistance and the emergency medical service (EMS) resource delivery system. As such, the EMD plays a fundamental role in the ability of the EMS system to respond to a perceived medical emergency. With proper training, program administration, supervision and medical direction, the EMD can accurately query the caller, select an appropriate method of response, provide pertinent information to responders, and give appropriate aid and direction for patients through the caller.
Through careful application and references to a written, medically approved emergency medical dispatch protocol, sound decisions concerning EMS response can be made in a safe, reproducible and non arbitrary manner. Under national standards set forth by the American Society for Testing and Materials, the Emergency Medical Dispatcher should be a "specially trained Telecommunicator with specific emergency knowledge." After completion of a 24-hour training course, dispatchers are certified to become EMDs, which clearly defines them as a pre-hospital medical professional.
EMD Criteria:
1. Read and write at a high school graduate or GED level.2. Perform clerical skills.3. Perform alphanumeric transcriptions skills necessary to correctly record addresses, locations, and telephone numbers.4. Demonstrate competency in basic telecommunications skills.5. Display clear attributes of helpfulness and compassion toward the sick or injured patient.6. Display the ability to clearly guide callers in crisis through the application of necessary interrogation procedures and the provision of telephone pre-arrival instructions.7. Display the ability to learn and master the skills, philosophy, and knowledge required to successfully complete the training process.8. Display the ability to efficiently and effectively organize multiple tasks and complicated situations and activities.9. Display the ability to handle the levels of emotional stress present in caller/patient crisis intervention, death and dying situations, call prioritization, triage and multiple tasking.10. Display the ability to function within a team framework of public safety and EMS systems.11. Display the ability to elicit and assimilate caller information and then prioritize and appropriately consolidate and summarize this information.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Must have prior experience in public safety dispatch position; experience in supervision and/or management preferred; ability to work well with others and the ability to develop a team centered environment. Advanced certificates and/or degrees in areas applicable to this position a plus. Must be mature, dependable and responsible person; capable of receiving and promptly 3 carrying out all directions and commands. Must be able to operate computer terminal for the entry and retrieval of police information. Must not have been convicted of a felony. Must have a general knowledge of city and street locations. Must be willing to work any shift, around the clock, and on holidays when necessary. High school diploma or general education degree (GED) required.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to people utilizing 9-1-1. People with excellent bilingual skills (Khmer/English) are encouraged to apply.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock (electrical outlets). The noise level in the work environment is usually moderate.
The City of Lowell is a smoke and drug free employer and requires a physical with drug screen and CORI, post offer.
Qualified individuals should send application/resume with cover letter to the Human Relations Office, Mary Callery, HR Director Room 19 - City Hall, Lowell, MA 01852 by 4:00 PM: Deadline ~ June 23, 2015. Applicants may also send application/resume with cover letter to fax 978-446- 7102 or email to cityjobs@lowellma.gov
EOE/AA/504 Employer
Tuesday, June 9, 2015
Fwd: 911 Training Opportunity
Hi all,
I've recently partnered up with an online training source "Law Enforcement Learning" and have finished an online training course. If your agency still needs credit hours for 911 certification this class is 8 hours long and for the month of June they are giving it a special price of $75.00.
https://lawenforcementlearning.com/course/call-handling-and-radio-communication/
Anne Camaro
Communications Supervisor
Maynard Police Department
(P)978-897-1011
(F)978-897-9315
Please Note: This message is a matter of public record and may contain legally privileged information. This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary or unlawful to disclose. When responding, please remember that the Secretary of State's Office has determined that government e-mail communications are a matter of public record. If you are not the intended recipient, or believe that you have received this communication in error, you must not print, copy, retransmit, disseminate, or otherwise use the information. Please indicate to the sender that you have received this email in error, and delete the copy you received.
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