The Commonwealth of Massachusetts
ESSEX COUNTY SHERIFF’S DEPARTMENT
ESSEX COUNTY REGIONAL EMERGENCY COMMUNICATIONS CENTER
18 MANNING AVENUE, MIDDLETON, MASSACHUSETTS 01949
(978) 824-7292 • FAX (978) 624-7468 • WWW.ECRECC.ORG
Telecommunicator Job Posting
Telecommunicator/Dispatcher
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Agency
Name:
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Sheriff's
Department Essex
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|
Official
Title:
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Telecommunicator/Dispatcher
|
|
Functional
Title:
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Telecommunicator/Dispatcher
|
|
Occupational
Group:
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Other
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|
Position
Type:
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Not
Given
|
|
Full-Time
or Part-Time:
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Full-Time
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Salary
Range:
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$42,636.90
to $53,689.37 Annually
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Bargaining
Unit:
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N/A
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Shift:
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Multiple
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Confidential:
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No
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Number
Of Vacancies:
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Multiple
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City/Town:
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Middleton
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Region:
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NORTHEAST
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Facility
Location:
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Essex
County Regional Emergency Communications Center
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Application
Deadline:
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Monday,
November 23, 2015
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Apply
Online:
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No
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SUMMARY DESCRIPTION
This position is designated as an Emergency Essential Personnel
position. Due to the critical nature of
these job functions, this position may be required to report to his/her
assigned work site as scheduled, regardless of an emergency situation that may
otherwise affect staffing of other state offices. Under supervision, receive phone and other
requests for assistance in all fields of public safety (fire, police and EMS),
process these requests with the assistance of computer technology and send
appropriate assistance using existing guidelines and protocols. Monitor radio frequencies of public safety
agencies to answer any calls for assistance received from them
SUPERVISION
General supervision is provided by RECC Dispatcher
Supervisor
REPRESENTATIVE DUTIES
AND RESPONSIBILITIES
- All
behavior, at all times complies with the code of conduct of the Essex
County Sheriff’s Department and the Massachusetts General law
·
Under supervision, using a computer aided
dispatch and other technologically advanced systems, receives emergency and
other calls for assistance from the public requesting fire, police, medical or
other emergency services.
- Using
technology and training, determine the nature and location of the
emergency; determine priorities and dispatch public safety (police, fire
and EMS) units as necessary and in accordance with established
procedures.
- Receive
and process 911 emergency calls, enter data for dispatch and transfer
calls to appropriate agencies, if necessary.
- Maintain
contact with all units on assignment, maintain location information of
police and fire units, checking on their status using existing protocols.
- Acting
on request or personal knowledge, assign additional units to assist
assigned units in the performance of their tasks.
- Monitor
direct emergency alarms, answer non-emergency calls for assistance.
- Receive
requests for information regarding vehicle registration, driving records
and warrants, provide pertinent data.
- Monitor
several complex public safety radio frequencies.
- Operate
a variety of communications equipment, including radio consoles,
telephones and computer systems.
- Process
and maintain a variety of reports, records and files
- Operates
federal, state and local databases, inputting data and researching at the
request of law enforcement personnel.
Complies with all regulations of said agencies.
- Operates
all equipment in a safe and respectful manner, reporting any deficiencies
to a supervisor for remediation or replacement.
- Notifies
superiors regarding emergency situations and general activities, per
protocols
- Answers,
to the best of their knowledge, questions from the public pertaining to
departmental policies and procedures or refers same to specific agency for
resolution.
- Refers
phone messages for off-duty and on duty personnel to the appropriate
number or person for handling.
- Accesses
various confidential law enforcement systems, inquiries of data requested
and disseminates to appropriate person(s)
- Maintains
confidentiality of all records, inquiries and information within standards
of the law.
- In
cases where the caller does not speak a language known by the employee or
uses TTY services, follows protocols for obtaining assistance for the
caller to provide emergency service to the caller.
- Assists
in training new personnel, as assigned.
- To the
extent possible, responds to citizen requests for information and
non-emergency information
- Develops
a cursory technical knowledge of equipment used by dispatchers in the
performance of their mission so that they can speak to technical repair
persons about issues.
- Performs
related duties as required.
MINIMUM JOB
REQUIREMENTS
High School Diploma/GED;
College Degree and/or previous 911
experience preferred
No
disqualifying criminal history
Successfully
pass medical examination, including drug screening
Successfully
pass psychological examination and testing
Ability to
type on a keyboard at sufficient speed
Consistently
speak in a clear, well modulated voice
Reliable
transportation to work at all hours on different shifts
Pass
Hearing Test
KNOWLEDGE AND
ABILITIES
- Work
in a high stress environment for long periods of time
- Enter,
update and retrieve information from a variety of computer systems
- Maintain
basic computer and keyboard skills
- Maintains
all required certifications and licenses consistent with their position
- Maintaining
hearing ability consistent with a normal range of hearing
- Communicating
with persons in highly stressful situations
- Communicating
effectively with others
COMPETENCIES
An employee’s performance will be
evaluated based on five competencies.
1) Job
knowledge 2) Teamwork 3) Customer Service 4) Flexibility 5) Work Ethic
PHYSICAL REQUIREMENTS
/ WORK ENVIRONMENT
Maintain physical condition appropriate to the performance
of assigned duties and responsibilities which may include:
·
Fulfilling responsibilities characterized by
anxiety, confusion and stress
·
Maintain constant readiness to answer and
dispatch calls
·
Maintain safe work practices
·
Sitting or standing for extended periods of time
in one location
·
Operating specialized communications equipment
Maintain effective audio-visual discrimination and
perception needed for:
- Distinguishing
the difference between colors
- English
usage, spelling, grammar and punctuation.
- Operating
specialized communications equipment
Salary Range: $43,636.90-$53,689.37
Excellent benefit package (position includes State
contributed medical/dental insurance, pension, vacation, holidays, sick leave
and more).
2. Submit
a hard copy of application with necessary notarizations via mail to:
Essex County Regional Emergency Communications
Center
Attn: Elisabeth Hurley
18 Manning Ave, Middleton, MA 01949.
Please Note: Official application will
be primary method of selection and is required in its entirety.
All
applicants MUST:
(1)
reference the job title and reference number in the subject line of the email
(2)
include full name and contact information including residential address and
phone number
(3)
include work history (title, responsibilities, employer, dates worked, salary)
(4)
include three references, at least two of which must be professional
(5)
include in your cover letter why you want to work in this capacity and why you
feel you would be a good fit
(6)
identify any and all education, training, and other supporting professional development
(for education, identify date and type of degrees earned, institution name and
location; for other training and professional development, identify
title/track, brief description, organization, and dates completed)
(7)
fill out all sections of the official application in their entirety – fields
may not be answered with “refer to resume”
IMPORTANT: Failure to follow ALL of the
above directions will result in disqualification.
All Applications must be received no later than Monday, November 23,
2015
We are an Equal Opportunity Employer and encourage all
qualified individuals to apply.
All offices of the Essex County
Sheriff’s Department are smoke free.
