Telecommunicator/Dispatcher
Telecommunicator/Dispatcher
| Agency Name: | Sheriff's Department Essex |
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| Official Title: | Telecommunicator/Dispatcher |
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| Functional Title: | Telecommunicator/Dispatcher |
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| Occupational Group: | Other |
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| Position Type: | Not Given |
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| Full-Time or Part-Time: | Full-Time |
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| Salary Range: | $42,636.90 to $53,689.37 Annually |
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| Bargaining Unit: | N/A |
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| Shift: | Day |
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| Confidential: | No |
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| Number Of Vacancies: | 1 |
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| City/Town: | Middleton |
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| Region: | NORTHEAST |
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| Facility Location: | Essex County Regional Emergency Communications Center |
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| Application Deadline: | 07-22-2015 |
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| Apply Online: | No |
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| Posting ID: | J48638 |
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Duties:
• All behavior, at all times complies with the code of conduct of the Essex County Sheriff’s Department and the Massachusetts General law
• Under supervision, using a computer aided dispatch and other technologically advanced systems, receives emergency and other calls for assistance from the public requesting fire, police, medical or other emergency services.
• Using technology and training, determine the nature and location of the emergency; determine priorities and dispatch public safety (police, fire and EMS) units as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls, enter data for dispatch and transfer calls to appropriate agencies, if necessary.
• Maintain contact with all units on assignment, maintain location information of police and fire units, checking on their status using existing protocols.
• Acting on request or personal knowledge, assign additional units to assist assigned units in the performance of their tasks.
• Monitor direct emergency alarms, answer non-emergency calls for assistance.
• Receive requests for information regarding vehicle registration, driving records and warrants, provide pertinent data.
• Monitor several complex public safety radio frequencies.
• Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
• Process and maintain a variety of reports, records and files
• Operates federal, state and local databases, inputting data and researching at the request of law enforcement personnel. Complies with all regulations of said agencies.
• Operates all equipment in a safe and respectful manner, reporting any deficiencies to a supervisor for remediation or replacement.
• Notifies superiors regarding emergency situations and general activities, per protocols
• Answers, to the best of their knowledge, questions from the public pertaining to departmental policies and procedures or refers same to specific agency for resolution.
• Refers phone messages for off-duty and on duty personnel to the appropriate number or person for handling.
• Accesses various confidential law enforcement systems, inquiries of data requested and disseminates to appropriate person(s)
• Maintains confidentiality of all records, inquiries and information within standards of the law.
• In cases where the caller does not speak a language known by the employee or uses TTY services, follows protocols for obtaining assistance for the caller to provide emergency service to the caller.
• Assists in training new personnel, as assigned.
• To the extent possible, responds to citizen requests for information and non-emergency information
• Develops a cursory technical knowledge of equipment used by dispatchers in the performance of their mission so that they can speak to technical repair persons about issues.
• Performs related duties as required.
Qualifications:
MINIMUM JOB REQUIREMENTS
High School Diploma/GED;
College Degree and/or previous 911 experience preferred
No disqualifying criminal history
Successfully pass medical examination, including drug screening
Successfully pass psychological examination and testing
Ability to type on a keyboard at sufficient speed
Consistently speak in a clear, well modulated voice
Reliable transportation to work at all hours on different shifts
KNOWLEDGE AND ABILITIES
• Work in a high stress environment for long periods of time
• Enter, update and retrieve information from a variety of computer systems
• Maintain basic computer and keyboard skills
• Maintains all required certifications and licenses consistent with their position
• Maintaining hearing ability consistent with a normal range of hearing
• Communicating with persons in highly stressful situations
• Communicating effectively with others
COMPETENCIES
An employee’s performance will be evaluated based on five competencies.
1) Job knowledge; 2) Teamwork, 3) Customer Service 4) Flexibility, 5) Work Ethic
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include:
• Fulfilling responsibilities characterized by anxiety, confusion and stress
• Maintain constant readiness to answer and dispatch calls
• Maintain safe work practices
• Sitting or standing for extended periods of time in one location
• Operating specialized communications equipment
Maintain effective audio-visual discrimination and perception needed for:
• Distinguishing the difference between colors
• English usage, spelling, grammar and punctuation.
• Operating specialized communications equipment
Comments:
Under supervision, receive phone and other requests for assistance in all fields of public safety (fire, police and EMS), process these requests with the assistance of computer technology and send appropriate assistance using existing guidelines and protocols. Additionally, provides a variety of specialized and routine tasks in provisioning communication and other services to public safety agencies. Monitor radio frequencies of public safety agencies to answer any calls for assistance received from them.
How To Apply:
Please Email Resume and Cover Letter to:
jobs@ecrecc.org
Reference the Posting ID# when applying
Human Resources
Essex County Sheriff’s Department Headquarters
20 Manning Avenue
Middleton, Massachusetts 01949
Agency Web Address:
The Commonwealth acts in good faith to affirmatively recruit a diverse population.If you wish to self-identify, please click on the links below. Completing this formis voluntary. If you choose to self-identify, please note that all Affirmative Actionand Disability data is kept in a confidential file.
Link to Disability Form (return this form to the ADA Coordinator listed below)
Link to the Veterans Forms (return this form to the Diversity Officer listed below)
Diversity Officer/ADA Coordinator:
Ms. Joanne Marks, (978) 750-1900, ext. 3351
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Individuals
interested in the above position should email a resume to resumes@newtonma.gov
by close of business on Tuesday,
August 11, 2015 at 5:00pm.
