In the past we have discussed the need for the board members of MCSA to support dispatchers and be part of a Critical Stress group. This is a link of an upcoming class, I attended their training last May. A group like this provides support to all people involved in critical incidents. They need us to be part of their group and be there as peer support of dispatchers. Below is a link for an upcoming training.
Sunday, December 29, 2013
Re: INDIVIDUAL CRISIS INTERVENTION & PEER SUPPORT/GROUP CRISIS INTERVENTION
Fwd: INDIVIDUAL CRISIS INTERVENTION & PEER SUPPORT/GROUP CRISIS INTERVENTION
In the past we have discussed the need for the board members of MCSA to support dispatchers and be part of a Critical Stress group. This is a link of an upcoming class, I attended their training last May. A group like this provides support to all people involved in critical incidents. They need us to be part of their group and be there as peer support of dispatchers. Below is a link for an upcoming training.
Saturday, December 28, 2013
2014 Monthly Meeting Dates and Locations
2014 Meeting Schedule for MCSA
January 15, 2014 AMR :
February 19, 2014 Norwood Police Dept. Host: Jim Maroney
March 12, 2014 Training Day - More info TBA
April 16, 2014 Trinity Ambulance
Training Center
12 Jean Avenue
May 21, 2014 Sturbridge Police Department Host: Barbara Boiteau
June 18, 2014 Annual Meeting - Location TBD
Sunday, August 11, 2013
State 911 Department July 2013 Newletter
MCSA ~ MA911.ORG is pleased to share a great new informational piece - the Massachusetts State 911 Department's July 2013 Newsletter. Click the link below to access a copy. It is also available at www. mass.gov/e911
https://docs.google.com/file/d/0Bzz6M3W9F5heSkRGLTU0alJINlU/edit?usp=sharing
https://docs.google.com/file/d/0Bzz6M3W9F5heSkRGLTU0alJINlU/edit?usp=sharing
Wednesday, July 17, 2013
CCM Grant Recipients Recommended to State 911 Department
On Thursday June 27 the CCM Grant selection committee (Chaired by Leslie Carroll with members George Fosque, Monna Wallace and Don Hancock) met and reviewed the grant applications.
All the applications were reviewed and found to be a group of extremely well qualified candidates. After much discussion and evaluation the selection committee recommended the following individuals to the Massachusetts State 911 Department for the Fitch Associates Communications Center Manager's Course.
- Robert Rowe, Wellesley Police Department
- Amy West, Newburyport Police Department
- Sidney ( Skip) Botelho, Cambridge Emergency Communications
- David Mazza, Townsend Communications
- Lauren Mielke , Easthampton Public Safety
Congratulations to those selected. This is the second year that the State 911 Department has funded this initiative to build leadership within the 911 Centers in Massachusetts. MCSA is proud to have been involved in recommending the candidates again this year.
Saturday, July 13, 2013
MCSA Annual Meeting Held June 19, 2013
The annual meeting and election of officers was held in West Brookfield, MA on June 19. The membership voted to increase dues per agency from $75.00 to $100.00 effective July 1, 2013.
Regional Vice Presidents were increased to 2 from each region with 1 vote per region on the executive board.
The following officers were elected for the fiscal year 2014 term.
- President Lee Ann Delp
- Vice President Steve Hooke
- Secretary Ed Merriam
- Treasurer Paula Snow
The following MCSA members were nominated and
voted in as Regional vice Presidents to represent the 5 Regions as Regional Vice Presidents:
- Essex County Warren Gould and Paul Polonsky
- Southeastern Mass Tracy Eldridge
- Middlesex& Suffolk County Don Hancock and Leslie Carroll
- Worcester County Laurie Lyons and Barbara Boiteau
Congratulations to all!
The First meeting of the year will be
hosted on
Wednesday, September 18, 2013 , 10:00 am
at the New Braintree State Police Academy
by MSP
Dispatcher Erin Hastings.
West Newbury's lead dispatcher wins state 911 award
Photo: Leslie Carroll (left) the first Jeff Grossman Award recipient (1994)
with 2013 recipient Lee Ann Delp. Carroll is the MCSA Secretary,
Delp is currently serving as President
Newburyport Daily News
WEST NEWBURY — Friends, family and colleagues of West Newbury’s lead dispatcher, Lee Ann Delp, gathered in the Town Annex yesterday to see the 15-year veteran receive the 19th annual Jeff Grossman 911 Award.
Established by Grossman’s colleagues, the award is presented each year to one individual in the state who exemplifies the staunch dedication to public safety communications that Grossman did during his life, said Robert Watkinson, the president of the foundation that oversees the annual award.
Grosssman’s son, Dan, described his dad as somebody who “wasn’t about ego or personal gain. He was somebody who recognized the bigger picture.” Grossman’s widow, as well as several past award recipients, also attended Thursday’s ceremony.
Delp was presented with a plaque, several dispatcher pins, and $1,500 to cover expenses at a public safety conference for the Association of Public-Safety Communications Officials (APCO) in Anaheim, Calif. this summer.
After receiving her award, Delp thanked her family and police Chief Lisa Holmes for their support and acknowledged her co-workers who covered shifts for her so that she could be free to handle her other public safety commitments.
After working for 14 years with her husband Ron as publishers of the former weekly newspaper, the West Newbury News, Delp launched her career as part-time public safety dispatcher in West Newbury in 1998. She quickly earned a full-time spot and eventually was named lead dispatcher in 2006. In 2012 she was appointed the town’s emergency management director as well.
Since the beginning of her career, Delp has served as a representative for smaller public safety departments on numerous state 911 committees including Emergency Medical Dispatch, NextGen 911, and Wireless Direct. In 2010, she was elected secretary of the Massachusetts Communications Supervisors Association and later that year was named the group’s president.
As president, she has “spent countless hours, nights, and weekends” enlisting membership and educating them on emergency medical dispatch, quality assurance and improvement, according to a written program provided at the ceremony.
Delp has led public safety training sessions since 2005 both as an instructor for the Massachusetts Emergency Management Agency’s Nuclear Preparedness division, as an in-house APCO instructor for West Newbury’s department, and as a Community Emergency Response Team instructor. In 2012 she became an adjunct instructor for the APCO Institute.
Frank Pozniak, executive director of the Massachusetts 911 Department, praised Delp’s “unwavering commitment” to local public safety communications — “at least for a few more days” –an apparent reference to the fact that Delp has received a job offer from the Essex County Regional Emergency Communications Center in Middleton.
Delp’s boss, Holmes, said she and Delp are both task-oriented people with “strong personalities.”
“We’re type-A people…who seek perfection all the time and don’t stop until we reach it,” Holmes said. She described Delp as someone who “inspires her co-workers to want to do their best” and “who is always there for all of us, each and every day.”
Selectman Glenn Kemper credited Delp with being instrumental in educating him about factors to weigh when a small town like West Newbury contemplates joining a regional dispatch facility. In 2010, the Board of Selectmen rejected an offer from the Essex County Sheriff’s Department to join the regional facility in Middleton after the plan drew strong pushback from local safety personnel, including Delp.
Delp also received some special recognition from state officials. Barry Pett, a representative from state Senator Bruce Tarr’s office presented her with a proclamation, and Blair Sutherland, of the Massachusetts State Police, noted that her name would be added to a plaque of other winners of Grossman’s telecommunicator of the year award which hangs in the state’s 911 headquarters.
“911 dispatchers are the unsung heroes of the first responder system,” Pett said.
Watkinson agreed, saying, “You don’t hear about them; but if they weren’t there, it wouldn’t get done.”
Sunday, June 30, 2013
Massachusetts State 911 Department Annual 9-1-1 Honors Award Ceremony 2013
The Massachusetts State 911 Department hosted the 4th Annual
9-1-1 Honors Award Ceremony, on Tuesday,
June 4th, 2013. The Annual 9-1-1 Honors Awards Ceremony was not held in 2012.
This award is designed to recognize those individuals who
have made a difference in someone’s life, through professionalism, initiative,
diligence and forward thinking.
Awards were awarded to the following:
Andover Telecommunicator: John Peterson.
East Longmeadow Police
Officer: Scott Skala.
Fall River Dispatcher:
Kevin Resendes.
Monson Police: Dispatcher William Chaiffre.
Massachusetts State Police, Northampton E911: Stephen Berube, Donna Burgess,
Patricia Carr, Lisa Carroll, Mary Dzialo, Kerry Flaherty, Richard Greenaway, Kenneth Handfield, Christopher Hutchins, Marjorie Dunn, Kellie LaFleur, Wendy Pariseau, Michael Perkins, Erin Reardon, Ervin Santiago, Brian Swiers, Jeffrey Tatro, Donald Tryon, Kelli Wainscott.
Patricia Carr, Lisa Carroll, Mary Dzialo, Kerry Flaherty, Richard Greenaway, Kenneth Handfield, Christopher Hutchins, Marjorie Dunn, Kellie LaFleur, Wendy Pariseau, Michael Perkins, Erin Reardon, Ervin Santiago, Brian Swiers, Jeffrey Tatro, Donald Tryon, Kelli Wainscott.
Massachusetts State Police State Police, Shelburne Falls E911: Dispatchers Jason Connell and Cameron
Dunbar.Massachusetts State Police.
Massachusetts State Police State Police, Shelburne Falls E911: Dispatchers Jason Connell and Cameron Dunbar.
Newton Police Dispatcher:Andrea Ferguson.
Norfolk
Police Dispatcher: Joseph Castellano.
Salisbury Police
Dispatcher: Scarlette Balkus.
Springfield Police and
Fire Communications Department: Joyce Buchanan, Dove Anna Frierson, Cassandra Godfrey
Henderson, Charles Kaercher, Janet Lavallee, Justine Marotte, Amanda Provost,
Jeris Mitchell, Penny McCarthy, Robin McCarthy, Anita Paquin, Chris Roberts,
Zygmont Szczawinski.
The Sturbridge Police
Group: Barbara Boiteau,
Scott Belanger, Tyler Bresse, Christine Brunelle, Officer Hillary DaDalt,
Toniah Maloney, Eric McLaughlin, Melissa Palmer.
Congratulations to all of the award nominees and recipients!
Thursday, June 13, 2013
MCSA invited to attend Smart911 Summit Keynote Speaker Event
SMART 911 SUMMIT May 9, 2013
 |
Maureen Wills, Newton Ct. 911 Communications Center Director |
Members of MCSA were able to attend the keynote address at the Smart911 fourth annual Summit on May 9 at the Copley Hotel in Boston. The keynote address was delivered by Maureen Will, director of the Emergency Communications Center in Newtown, CT.
Will’s emotional and informative presentation looked at the agency and town’s experiences on the day of the shootings at Sandy Hook Elementary School and the weeks and months that followed.
Will was joined by officials from other recent headline-making events for a panel discussion titled “Coordinating Multi-jurisdictional Responses to Major Incidents.” This included: Joseph O’Hare, deputy superintendent of Boston Emergency Medical Services, who provided insight into the Boston Marathon bombings; Duane Phillips, director of Metro Nashville Emergency Communications Center, who discussed the 2010 floods that left 40 percent of the city under water; and Karen Shilling, police communications analyst for the City of Seattle 9-1-1 Center, who shared recent active shooter experiences.
MCSA President, Lee Ann Delp said the address and panel discussion was eye opening and was thrilled to have been able to attend.
Coordinating Multi-jurisdictional Responses to Major incidents Panelists
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